{"id":2335,"date":"2025-05-24T10:41:40","date_gmt":"2025-05-24T10:41:40","guid":{"rendered":"https:\/\/www.cloudbik.com\/resources\/?p=2335"},"modified":"2025-05-24T10:41:40","modified_gmt":"2025-05-24T10:41:40","slug":"add-shared-mailbox-as-additional-account-outlook","status":"publish","type":"post","link":"https:\/\/www.cloudbik.com\/resources\/blog\/add-shared-mailbox-as-additional-account-outlook\/","title":{"rendered":"Outlook Desktop: Add Shared Mailbox as Additional Account"},"content":{"rendered":"

Shared mailboxes in Microsoft 365 are a great way to manage Teams mailboxes like sales@domain.com<\/strong> or team@domain.com<\/strong>. Shared mailboxes are completely free to use as they do not require any license and offers 50 Gb of storage. You can create multiple shared mailboxes in Microsoft 365<\/a> without any cost. In the earlier time, there was no option to add shared mailbox as an account in Outlook desktop application. But now Microsoft\u2019s latest update includes this feature. In this article, we will learn how to add Shared Mailbox as Additional account in Outlook desktop application.<\/p>\n

Shared Mailbox Overview:<\/strong><\/h2>\n

A shared mailbox is a collaborative email account that multiple people can access based on the permission assigned. It acts like a team inbox, and this makes it easy for everyone to read, reply, and organize emails together. Unlike personal accounts, shared mailboxes don\u2019t have passwords and are not tied to one user. We can provide mailbox permissions<\/a> to users like send on behalf, send as and full access for shared mailboxes.<\/p>\n

The New Feature: Shared Mailboxes as Additional Account<\/strong><\/h3>\n

In this update, Microsoft enables users to add shared mailboxes as additional account in Outlook desktop, just like individual email accounts. It requires proper permission of the shared mailbox and user credentials to add shared mailbox as account in Outlook. It is in preview state as in May 2025 and the rollout will start in June 2025.<\/p>\n

As per Microsoft documentation it only applies to \u201cOutlook for Microsoft 365, Outlook LTSC 2021, Outlook 2019, Outlook 2016\u201d as of now.<\/p>\n

Adding a Shared Mailbox as an Additional Account<\/strong><\/h2>\n

Adding a Shared Mailbox in Outlook desktop application is now as easy as adding personal mailbox.<\/p>\n

Pre-requisites for Adding a Shared Mailbox<\/strong><\/h3>\n

Permissions Needed<\/strong><\/p>\n

To add a shared mailbox, you need proper permission from your IT team. They assign access rights in Exchange Online or Microsoft 365. If you don\u2019t have access, you\u2019ll see an error message. Check your permissions before trying again.<\/p>\n

Configuring Permissions in Exchange Online or Microsoft 365<\/strong><\/p>\n

IT admins can grant you access through the admin portal. They add your email address to the shared mailbox\u2019s permissions list.<\/p>\n

Essential Settings and Account Compatibility<\/strong><\/p>\n

Your Outlook version must be \u201cOutlook for Microsoft 365, Outlook LTSC 2021, Outlook 2019, Outlook 2016\u201d. Older versions do not support the new shared mailbox features as of now.<\/p>\n

Steps to Add a Shared Mailbox as Additional Account<\/strong><\/h3>\n

Add Microsoft 365 shared mailbox in Outlook desktop application by following the below steps:<\/p>\n