CloudBik Refund Policy

At CloudBik, we are committed to providing high-quality cloud migration services to our clients. We understand that there may be instances where you may require a refund for our Services. This Refund Policy outlines the conditions under which refunds may be issued and the process for requesting a refund.

Refund Eligibility

  • Service Dissatisfaction: If you are dissatisfied with the Services provided, you may be eligible for a refund. We encourage you to contact our support team to address any issues before requesting a refund.
  • Service Non-Delivery: If we fail to deliver the Services as agreed upon in your contract or service agreement, you may be eligible for a full or partial refund.
  • Service Cancellation: If you cancel the Services within a specified period after the service commencement date, you may be eligible for a refund. The specific cancellation period and refund amount will be outlined in your service agreement.

Refund Conditions

  • Notice Period: Refund requests must be made within 30 days of the issue or service non-delivery. Requests made after this period may not be eligible for a refund.
  • Proof of Issue: You may be required to provide evidence or documentation supporting your refund request, such as email correspondence or other relevant information.
  • Exclusions: Refunds are not available for any third-party products or services purchased through or provided by CloudBik. Custom development work, consulting fees, and other one-time services are non-refundable.

Refund Process

  • Contact Support: To initiate a refund request, please contact our support team at [email protected] with your account details, service agreement, and a detailed description of the issue.
  • Evaluation: Our team will review your refund request and may contact you for additional information or clarification. We aim to resolve all refund requests within 10 business days.
  • Approval: If your refund request is approved, we will process the refund using the original payment method. Refunds may take up to 10 business days to appear on your statement, depending on your financial institution.

Partial Refunds

In some cases, a partial refund may be issued based on the portion of the Services that were delivered satisfactorily. The amount of the partial refund will be determined on a case-by-case basis.

Changes to This Refund Policy

CloudBik reserves the right to modify this Refund Policy at any time. We will notify you of any changes by posting the updated Refund Policy on our website. Your continued use of our Services after such changes constitutes your acceptance of the new Refund Policy.

Our Address

CloudBik Solutions
Sec-89 Faridabad